Nivia Automation

Frequently Asked Questions

What services does Nivia Automation offer for homes and businesses?

Nivia Automation offers, manufacturing of driveway gates, pedestrian gates and carports. We also do Gate Motors, wired Intercom systems both audio and video. Wireless GSM audio intercom system. Keypad for entrance and exit. Wireless or wired auto close gate beams. New and maintaining of electric fencing. Servicing and installing of new garage doors and garage door motors sectional, roll up and tip up. Certificate of compliance (COC) for Electric Fence. Close circuit television ( CCTV) analogue/HD/IP. Air-conditioning services repairs and new installation. Painting and general maintenance of property

How does electric fencing work, and is it safe for residents and pets?

Electric fencing uses an energiser that draws current from your municipal plug point amplifies it to a higher voltage like 8500 Volts but a low amperage, this current loops around the property through a bear electrical wire, the energisers should receive the same voltage has the output if this is not the same the energiser Alarms siren. The bylaws are specific on installation of an electric fence to keep residence and pet safe

What types of gate automation systems are available (sliding, swing, etc.)?

Different types of gate automation would be a sliding gate double or , double or single swing gate, pedestrian Gates and sectional garage doors roll up garage doors and tip up garage doors.

Can I automate my garage door, and what features are included?

Yes garage doors can be automated, there are three types of garage doors which is sectional, roll up and tip up, these garage doors could either be wooden or aluminium all of these doors can be automated, the automation can be opened enclosed via a remote or a keypad all garage door automation to come with a 12/24 V battery backup and it does have a sensitivity setting. There are two major brands in South Africa which is ET nice garage door motor and a Centurion garage motor, the garage motor can also be connected to your alarm system that could trigger the alarm if forced opened.

What CCTV systems do you install and do they work during power outages?

We do mini CCTV systems however the most popular ones in South Africa is Hik vision and Dahua. Yes CCTV can work off a battery pack that should work during load shedding depending on the installation and the cable run for the cameras

How do your intercom systems integrate with existing infrastructure?

Most intercom system can integrate very easily into your gate automation, would a simple push-up a button  you can control your driveway gate or pedestrian gate to open and close.

What maintenance or repair services do you provide for gate motors and automation systems?

We provide maintenance on Gates like the steel racking that often needs to be adjusted, replacing of Gate Wheels and gate roller guides, we also service driveway gate motors like a battery health check, garage door motors and garage doors needs maintenance every six months where we tension spring and make sure that there is no excessive tension for the garage door motor.

Which brands of motors and automation equipment do you supply?

We supply all your major brands that is manufactured or supported in South Africa like Centurion systems, ET nice, Hansa, digi door, Aladdin, pro alpha, DACE, Duro Swing, Duro slide, DTS and Gemini

Do you offer battery backup or power failure solutions, especially for loadshedding?

Yes we do offer battery backup solutions for load shedding and power outages we also offer a range of solar packages to cater for your every need

How do I know if my existing system or motor can be upgraded rather than replaced?

You would need a trained technician to inspect and advise whether your existing system can be upgraded rather than replaced. this is not something easy that a homeowner can identify.

What is involved in getting a quote / how is pricing determined?

Getting a quote is simple, I know Web Page you can request a quote by click off a button alternatively you can call us email us for a quote. Price is determined on parts supplied, travelling, and time spent on the property.

How long does installation typically take for gates, garages, or CCTV?

Installation of gates can take a day Cape motors will take maximum three hours installation of garage doors can take four hours installation of garage automation can take two hours CCTV is not easy to give a timeframe as it Varys with each clients installation.

Are your technicians available outside normal working hours or for emergency repairs?

Yes we are available outside working hours however it is after our callout fee and labour charge

Do you provide warranties or guarantees on the work or the equipment?

Yes we do have a 12 month guarantee on workmanship. All of our equipment depending on supplier comes with a 12 month or a 24 month guarantee.

What compliance or certification do you have (e.g. safety, permits, legal requirements)?

All staff are certified by all major brands like Centurion systems and ET nice I am also Psira registered which is the controlling body of all security companies.

How do I request service or support (after install)?

Support and service ofter installation can be requested via a phone call, WhatsApp, SMS or email.

How secure are the systems you install against tampering, hacking, or physical breach?

All our systems are thoughtfully engineered to minimise tempering and hacking of the systems however this is an ongoing process where we constantly need to add devices and processes in place to curb these issues

Can you integrate automation with smart home systems or remote control via phone?

Yes we can integrate automation with smart home systems using Wi-Fi/ 3G 4G 5G devices

What are the ongoing costs (maintenance, electricity, remote controls, spares)?

Ongoing costs on maintenance will be batteries on the devices and remote controls, electricity on your electric fence if not serviced and loses current by trees and foliage touching the fence. Garage doors needs lubrication and maintenance on the springs

Do you service all areas of Johannesburg / KwaZulu-Natal / Cape Town?

Yes we serve all areas in Johannesburg KwaZulu Natal and Cape Town

FAQ